What is domestic insurance?

Domestic insurance includes house and contents insurance. Within the industry it is referred to as "personal lines" insurance.

The most significant proportion of personal lines business is sold in New Zealand on a direct basis (i.e. by the insurance company, not through an intermediary). Nowadays, most personal lines insurers manage their personal lines inquiries through call centres.

What are the types of domestic insurance?What are the types of domestic insurance?

House and Contents, Motor and Travel insurance. Read more...

What is insurance fraud?What is insurance fraud?

Insurance fraud has been with the insurance industry since it began. Read more...

How do I be prepared?How do I be prepared?

The New Zealand land mass is particularly vulnerable to natural disasters, so being prepared for the disaster events most likely to impact your community is important. Read more...

How do I make a claim?How do I make a claim?

If you have insurance of any kind, and something has gone wrong, you will need to put in an insurance claim with your insurance company. Read more...

What is a Dispute Resolution Scheme?What is a Dispute Resolution Scheme?

The Financial Service Providers (Registration and Dispute Resolution) Act requires insurers and their associated advisers to belong to an approved dispute resolution scheme if they provide advice to a retail client. Read more...