Fair Insurance Code

ICNZ members have developed the Fair Insurance Code — a guideline that sets out industry best-practice standards for insurers in all their dealings with customers.

About the Code

Find out what the Fair Insurance Code is and how compliance with it is monitored.

Making a complaint

Information on how to make a complaint under the Fair Insurance Code.

Download the Code

Download a copy of the Fair Insurance Code (PDF, 447KB).

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